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Customer Service

Shipping Information for Tailor-Cosplay Costume

"Whether you choose a standard size or give us your custom measurements, all our Cosplay Costume are personally tailored for you from scratch. Because of this, shipping time and our return policy are different for these special items. Shipping Time Total Shipping Time is based on the time it will take to tailor your Cosplay Costume + the time taken for the finished Cosplay Costume to be shipped to you."

All our costumes are customized. Once you making an order, it will take 5-8 working days to customize your costumes by professional dressmaker. Complicated dress may need more than 8 days. Some wigs and all the accessories can ship in 1-2 days. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 1-2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision and thanks for your kind cooperation.

Custom & Tax:

Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.

Returning for replacement and refund

All returns must be sent within 7 days of the shipment being delivered. We only accept Cosplay Costume in their original condition- unworn, unwashed, unaltered, and undamaged - and must have the tags intact and still attached. Please provide a detailed explanation in the return package.

Quality Issues:

1. If our staff finds that the merchandise is defective as described, you will receive a refund for the purchase price plus shipping and handling fees.

2. If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you with no refund.

Size Errors:

Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1" in either direction of specified measurements.

1. All Cosplay Costumes are made or come with margins for altering and tailoring if desired. If the Cosplay Costume size did not arrive in the specification as one ordered, one can choose to make the adjustments at a local tailor, in which case we will reimburse the tailoring costs as long as the costs does not exceed the original price of the dress by 50%. If the tailoring costs exceed the original price of the dress by 50%, we will reimburse only up to the amount equal to 50% of the dress's original cost.

2. We provide a modification service for our customers, who can send back the Cosplay Costumes to us and get the Cosplay Costumes modified within 7 working days. In this case, we are responsible for all shipping costs.

3. Customers can also return a Cosplay Costume with measurement errors, and will receive a refund for the purchase price plus shipping and handling fees.

Color Errors:

If the color of the delivered Cosplay Costume is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by one's display monitor. Please purchase our fabric swatch for confirmation before ordering your Cosplay Costume.)
However, any errors regarding size/color that were made during purchasing of our products will not be eligible for refunds.

Order Cancellations:

All dress orders canceled within 72 hours of purchase will be eligible for a full refund. All dress orders canceled after 72 hours will be eligible for a 25% partial refund.

Overdue Products:

If for any reason, your order was not shipped within the time statedand arrives late, but not by more than 10 days, you will be eligible for a complete refund, or a 30% reimbursement upon the delivery of the overdue product. If the product is overdue by more than 10 days, customers are eligible for a full refund. If the dress is not returned, only the shipping fee is paid by customers.

About Cosplay1st

As a cosplayer, Now we also provide professional original cosplay custumes, cosplay wigs, we hope you can have great experience here.
We focus on product quality. You can take easy to bring our products to cosplay game If any needs, please email us at info@cosplay1st.com